Specializing in Customer Engagement solutions
Our development, sales and support teams have been working in the telecommunications industry for decades as either customers or integrators of customer contact solutions.
Our flagship product is 'Interaction Player Plus' which enables users to view voice and screen recordings in a simple user interface.
Offering the ability to quickly search, play and make annotations related to each Interaction.
Search by any column simply by clicking on the heading. Or enter characters in the search box to filter every column instantaniously. Finding specific calls could hardly be easier.
The visual representation of the call is simple to operate and offers numerous controls while the interaction is being reviewed.